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We understand that from time to time you may not be entirely happy when you receive your order due to delivery issues or very rarely due to the quality of the products and we lay out below our policy to enable you to either return products to us in appropriate circumstances, or receive a replacement. Please note replacements cannot be guaranteed as all products are outsourced. And where posted direct from Karen Tomlinson are always sent in good order.
We trust that you will be happy with the quality of the items in your order. Please let us know if there are any issues.
All clothing items are made to order so please ensure you check the size guide before ordering as we cannot offer a return unless the clothing is damaged or faulty. Other products are also made to order so returns and replacements will not be offered unless damaged or faulty.
This policy shall apply to all of our customers, irrespective of their geographical location and applies to all orders submitted through our website.
For any items damaged in shipping please report to us as soon as the item is received as we have insurance on all our shipping.
For any issues regarding quality, damages or faults please email: firstname.lastname@example.org stating your order number and one of Karen’s team will be in touch. We will work with you to the best of our ability to resolve any issues.
**This does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 215).**
Please note – Clothing and many other items are made to order. We cannot guarantee delivery dates. Items that are made to order may take a month or more to arrive with you. Please be patient. You can email: email@example.com to see if there is any news on your order after 14 days if it has not arrived. We use tracked orders where available from our suppliers and for postage to our customers, so it may be possible to investigate where your order is.
We do have certain items in stock. Stock levels should be stated, or if the item is made to order that should also be stated. However, if you want to check stock level with us before ordering please contact firstname.lastname@example.org before placing your order.
Payments are managed securely through the website using stripe and woocommerce secure payment gateway in accordance with GDPR regulations.